3CX Call Center Module Upgrade

Upgrade your existing 3CX software to add the Call Center Module.

Pricing for the Call Center Module upgrades apply to latest version only. If you have upgrade insurance, new version of software must be installed and activated prior to purchasing edition upgrade. Your upgrade insurance must be upgraded to the new level as part of this purchase and we will contact you to confirm the final price to re-align the upgrade insurance.

Call Center Module Features

In today's cut throat market, businesses of all sizes must be seen to be providing superior customer service to their existing and potential customers.

Traditional proprietary PBX's with call centre functionality have proven to be either too expensive or difficult to set up. The 3CX Call Center module changes this as it provides professional call center features at an affordable price, allowing your business to focus on providing the best possible customer service.

Features of the Call Center Module:

• Advanced Real time Queue Statistics
  • Monitor queue status
  • Review the number of callers in a queue
• Advanced Agent Statistics
  • Log agents in and out of queues
  • Time an agent logged in/out of the queue
  • Review the number of answered/unanswered calls
  • Average and longest wait time and more
• Call Back Feature
  • Allow your customers to hang up and retain their position in the queue
  • The customer is called back when an agent becomes available
  • Call back notification emails are sent to the supervisor  
• Additional Queue Strategies
  • Round Robin
  • Longest Waiting
  • Least Talk Time
  • Fewest Answered
  • Hunt By Threes - Random
  • Hunt By Threes - Prioritized
• SLA Alerts
  • Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
  • Events are logged in order to meet customer service requirements
  • SLA notification emails are sent to the supervisor
• Listen In
  • Supervisors can screen calls by listening in without the agent and caller knowing about it
• Listen and Whisper
  • The supervisor may need to relate some important information to the agent without the customer hearing
• Barge In
  • The supervisor can enter the call and assist the agent and customer

All the above features make it possible for your business to dramatically increase its employees productivity and boost sales at an affordable price.

For more information on the 3CX Call Center module, take a look at the 3CX Call Center Video on YouTube.