Evolve your communications with 3CX Phone System for Windows - an IP Phone System that completely replaces your proprietary PBX, supports standard SIP soft/hard phones, VOIP services and traditional PSTN phone lines. 3CX Phone System is far less expensive than a traditional PBX and can reduce call costs substantially by using a VOIP service provider. Its web-based administration makes phone system management easy. 3CX Phone System eliminates the phone wiring network and allows users to hot desk simply by taking their phone.
Key Features:
- Full 3CX Windows PBX with Call Center Module.
- Complete phone system - Provides call switching, routing & queueing
- Purchase cost dramatically lower than a traditional hardware PBX
- Scaleable - Unlimited extensions and phone lines. No proprietary expansion modules needed!
- Web based configuration & status indication - Easy phone system management!
- Unified messaging - Receive voice mail via e-mail
- Auto attendant (e.g. 1 for sales, 2 for support, etc.)
- Reduce long distance and inter office call costs
- No more expensive proprietary system phones - Use standard SIP phones
- Eliminate the phone wiring and make moving offices easier
Call Center Module
In today's cut throat market, businesses of all sizes must be seen to be providing superior customer service to their existing and potential customers.
Traditional proprietary PBX's with call centre functionality have proven to be either too expensive or difficult to set up. The 3CX Call Center module changes this as it provides professional call center features at an affordable price, allowing your business to focus on providing the best possible customer service.
Features of the Call Center Module:
- Advanced Real time Queue Statistics
- Monitor queue status
- Review the number of callers in a queue
- Advanced Agent Statistics
- Log agents in and out of queues
- Time an agent logged in/out of the queue
- Review the number of answered/unanswered calls
- Average and longest wait time and more
- Call Back Feature
- Allow your customers to hang up and retain their position in the queue
- The customer is called back when an agent becomes available
- Call back notification emails are sent to the supervisor
- Additional Queue Strategies
- Round Robin
- Longest Waiting
- Least Talk Time
- Fewest Answered
- Hunt By Threes - Random
- Hunt By Threes - Prioritized
- SLA Alerts
- Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
- Events are logged in order to meet customer service requirements
- SLA notification emails are sent to the supervisor
- Listen In
- Supervisors can screen calls by listening in without the agent and caller knowing about it
- Listen and Whisper
- The supervisor may need to relate some important information to the agent without the customer hearing
- Barge In
- The supervisor can enter the call and assist the agent and customer
All the above features make it possible for your business to dramatically increase its employees productivity and boost sales at an affordable price.
For more information on the 3CX Call Center module, take a look at the 3CX Call Center Video on YouTube.
Upgrade Insurance
The 3CX Upgrade insurance package entitles you to free updates of 3CX Phone System for one year. This includes patches as well as new versions (eg. 9 to 10). All versions of 3CX now include one year of upgrade insurance, and additional years can be purchased.
Version & Edition Upgrades
Upgrades to the latest version of the 3CX software (for customers without a current upgrade insurance plan) and from one edition to another (such as Small Business Edition to Pro) are available.
Calls & Extensions
All 3CX versions support an unlimited number of extensions. The number of simultaneous calls allowed is limited by the edition you choose below.
License Key Fulfillment
All 3CX software purchases are electronic download. Your license key is usually issued within 4 to 8 business hours after your order is received.
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