Cisco SPA9000 Voice System

The Cisco SPA9000 Voice System combines the rich feature set of a high-end private branch exchange (PBX) telephone system with the convenience and cost advantages of voice over IP (VoIP). It has common voice system features such as an automated attendant, shared line appearances, three-way call conferencing, intercom, music on hold, call forwarding, and much more. The SPA9000 opens up access to the benefits of VoIP, including low-cost long-distance service, telephone number portability, and one network for both voice and data.

The Cisco SPA9000 is easy to configure, and a fully working system can be set up in minutes. New telephones are automatically detected and registered when they are connected to the SPA9000. Its integrated web server allows features to be configured using a web browser. The web server has multiple levels of password-protected access to user and service-level features. Service-level settings can be locked by the Internet telephony service provider to ensure that they are not inadvertently corrupted. The service provider also can remotely update the software and settings through a highly secure encrypted connection.

With its integrated router, the Cisco SPA9000 can be connected either directly to the Internet connection or to another router on your network. The SPA9000 has separate WAN and LAN Ethernet ports. The WAN connection can be connected through Dynamic Host Configuration Protocol (DHCP) or a fixed IP address. The LAN port can assign IP addresses to IP telephones and computers using Network Address Translation (NAT) and DHCP.

Although the Cisco SPA9000 will work with any Session Initiation Protocol (SIP) compatible IP telephone, it is the ideal host for Cisco Small Business IP Phones, such as the Cisco SPA901, SPA921, SPA922, SPA941, and SPA942. Powerful configuration capabilities enable the SPA9000 to support a greater set of advanced features with these telephones, such as shared line appearances, hunt groups, call transfer, call parking lot, and group paging. With its two FXS ports, the SPA9000 can support traditional analog devices such as telephones, answering machines, FAX machines, and media adapters.

The SPA9000 supports 16 IP phones and two analog phones connected to its built in FXS ports. PSTN connectivity is delivered via the Cisco SPA400 or SIP trunks.

Features

• SIP application server, proxy, registrar, and location server (RFC 3261)
• Multiple service provider lines/SIP account support (four)
• Shared line appearance (SLA)
• Automated attendant
• Configurable automated attendant answer delay
• Interactive voice response (IVR)
• Recordable IVR prompts
• Automatic call distribution (ACD)
• Configurable call routing
  • Least-cost routing
  • Multiple direct inward dialing (DID) numbers per VoIP line
  • Call routing to multiple extensions or targeted user
  • Call hunting: sequential, round-robin, random
• Phone configuration and management server
  • Discovery and configuration of IP phones
  • Assignment of extension
  • Assignment of dial plan
  • Proxy logging of SIP messages
  • Phone firmware upgrade management
• Corporate directory with automatic update
• Configuration and maintenance via web interface (local or remote) and status display of all connections
• Remote configuration via:
  • HTTPS with XML-formatted files
  • HTTP or Trivial File Transfer Protocol (TFTP) with 256-bit encrypted binary files
• Call park: user-definable parking space number
• Call unpark
• Call transfer
• Call forward
• Group paging
• Intercom
• Directed call pickup
• Group call pickup
• Music/information via streaming audio server (SAS) for calls
• Simultaneous ringing (find-me service)
• Do not disturb
• Voicemail integration -- service provider based
  • Voicemail notification via SUBSCRIBE/NOTIFY
  • Forward call directly to voicemail
• Integrated media proxy or direct Real-Time Protocol (RTP) routing to service provider
• Differentiated Services (DiffServ)/type of service (ToS) support
• Two FXS ports for phones, fax machines, or media adapters
• Voice encoding according to G.711 (64 kbps)
• Fax support using G.711 pass-through or T.38
• Echo cancellation (G.165)

Additional Features When Used with Cisco Small Business IP Phones

• Line status: active line indication, name/number
• Digits dialed with number auto-completion
• Call hold
• Call waiting
• Call transfer: attended and blind
• Call conferencing
• Automatic redial
• Call pickup: selective and group
• Call swap
• Call forwarding: unconditional, no answer, on busy
• Hot line and warm line automatic calling
• Call log (60 entries each): made, answered, missed calls
• Personal directory with autodial (100 entries)
• Uniform Resource Identifier (URI) IP dialing support (vanity numbers)
• On-hook default audio configuration (hands-free/headset)
• Multiple ring tones with selectable default ring tone per line
• Called number with directory name matching
• Calling number with name: directory matching or via caller ID
• Subsequent incoming calls with calling name and number
• Date and time with intelligent daylight savings support
• Call duration with call timestamp stored in call logs
• Name/identity (text) display at startup
• Distinctive ringing based on calling and called number
• User-downloadable ring tones and ring tone generator
• Download on demand ring tones: 10
• Speed dial support
• Configurable dial/numbering plan support per line
• DNS SRV and multiple A records for proxy lookup and proxy redundancy
• Syslog, debug, report generation, and event logging
• Highly secure call-encrypted voice communication support
• Built-in web server for administration and configuration with multiple security levels
• Automated provisioning, multiple schemes, up to 256-bit encryption (HTTP, HTTPS, TFTP)
• Option to require administrator password to reset unit to factory defaults