Telephonyware Service Options

Service From The Experts

Telephonyware personnel have been deploying and contributing to Open Source Telephony systems since 1998. During that time we have built a network of consulting partners second to none. We pair our experts with expert service partners in your local area to make sure your PBX deployment goes smoothly.

Pre-Sales Network Evaluations are Free

Some companies charge exorbitant prices for their Network Design services. Telephonyware provides free network evaluations as part of our service. Telephonyware's PBX product line is straightforward, and so is our process. Our pre-sales team brings you into the process with concise questionnaires and documentation that lay people can both understand and contribute to. After the sale is complete, your network evaluations are used to produce design documents that are delivered with your system.

Complete Service Offerings

We offer three categories of service: On-Site, Off-Site, and Engineering service.

Off-Site service is the most practical, cost-effective service for on-going PBX support. For many customers, it's the only support they need. Telephonyware includes easy-to-understand off-site service with every PBX we sell. When you buy a PBX from Telephonyware, you get it configured and supported including configuration of any phones you purchase with it. In addition to the service included with our PBX systems, we recommend the following support packages and upgrades for our PBX customers, based on the size of the PBX system:

Off-Site Service Options

	Basic 1	Basic 2	Basic 3	Basic 4
Incidents	4	8	16	36
Servers	1	1	1	1
Stations (VoIP or Analog Users)	8	35	50	100
Analog Trunks	8	24	24	24
VoIP Providers	1	2	2	4
T1/E1 Trunks	0	0	1	4
Email Access	Yes	Yes	Yes	Yes
IM Access	Yes	Yes	Yes	Yes
SSH/VPN Access	Yes	Yes	Yes	Yes
Min. Response Time	Immediate	Immediate	Immediate	Immediate
Max. Response Time	1 business days	1 business day	1 business day	1 business day
24/7 Support	No	No	No	No
Term	1 year	1 year	1 year	1 year
Basic Plan Price	$495	$985	$1,945	$3,795
Configure and Add 1 VoIP station to plan	$44	$44	$44	$44
Configure and Add 10 VoIP stations to plan	$224	$224	$224	$224
Add 10 AMP Support Credits to plan	$100	$100	$100	$100
Add 10 Support Incidents to plan	$1,145	$1,145	$1,145	$1,145

On-Site service is sometimes required for installation, training, and emergency support services. On-Site service is available by appointment in most parts of the world. Please call for rates in your area. If a knowledgeable expert is not available in your area, travel expenses may apply.

Engineering service is available by appointment at $150.00 per hour. Engineering services are generally used to modify Open Source Telephony application software to perform unique functions that are specific to your business. This service is commonly used for specialized integration of Asterisk with existing business systems, or for Interactive Voice Response (IVR) application development.

Custom Service Plans are available. Please contact us for more information.