Our Shipping Policy

Purchasing items from us is designed to be easy. We want your shipment to reach you as quickly as possible, and with the minimum amount of fuss.

When you order online, you will generally be given a choice of one or more FedEx delivery options, and if your delivery address is outside North America, you will also be given the option of EMS courier. When you select one of these options, we will endeavour to ship by your chosen means, but in some cases we may ship via a different carrier in the interest of getting your products as quickly as possible.

If we do ship by an alternate carrier, it will be of equivalent speed and have equivalent tracking capabilities, otherwise we will refund a portion of your shipping charge at our discretion.

Unlike many other online retailers of hardware, your shipments are fully insured, at no additional charge. Please see our insurance information page for important information on the coverage provided and exclusions.

There are some situations where shipping goes wrong, and this policy is designed to cover any problems that occur, and explain your obligations and ours.

If you:

• refuse a shipment sent to you without our approval; or
• give us an incorrect, inaccurate, or incomplete shipping address; or
• otherwise give or fail to give information that results in the shipment being undeliverable

We will charge you for the return shipping, and treat the order as a return, subject to our return policy.

You agree to pay all taxes, duties, levies or any other charges levied against the shipment.

When you place an order via our website, we attempt to automatically calculate the postage payable on the item(s) you order to your shipping address. Whilst we use our best efforts in doing so, sometimes our system will be unable to calculate a fee, or calculate an incorrect amount. If this occurs, we will contact you before shipment to discuss the correct price.

In all cases above, if the shipment is to an international delivery address which is unable to be delivered or refused, and the value of the goods is less than $USD500.00 or the cost of return shipping exceeds the value of the goods, we may, at our sole discretion, instruct our carrier to treat them as abandoned. If we do this, you agree to not hold us liable for the goods in question, or for any refund. We will not do this without attempting to contact you several times.